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Evidence Guide: CUAFOH511 - Manage front of house services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUAFOH511 - Manage front of house services

What evidence can you provide to prove your understanding of each of the following citeria?

Supervise the set-up of venue

  1. Check that required front of house services have been arranged
  2. Assess that venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
  3. Rectify situations that could potentially disrupt services during operating hours
  4. Provide briefings to personnel prior to opening venue
Check that required front of house services have been arranged

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess that venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify situations that could potentially disrupt services during operating hours

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide briefings to personnel prior to opening venue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor front of house services

  1. Open venue at scheduled opening times
  2. Monitor the provision of services and take prompt action to resolve problems
  3. Take responsibility for the resolution of escalated problems or complaints
  4. Greet patrons and provide special assistance as required
  5. Make clear and accurate public announcements
  6. Liaise with back of house personnel to maximise quality of service to patrons
  7. Assist with the workflow of service personnel
  8. Ensure all work is undertaken according to safety and security procedures
  9. Close and secure venue according to workplace procedures
Open venue at scheduled opening times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the provision of services and take prompt action to resolve problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take responsibility for the resolution of escalated problems or complaints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Greet patrons and provide special assistance as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make clear and accurate public announcements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with back of house personnel to maximise quality of service to patrons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist with the workflow of service personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all work is undertaken according to safety and security procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close and secure venue according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate front of house services

  1. Complete and distribute documentation relating to service operation
  2. Involve team members in evaluations of front of house services and modify procedures accordingly
  3. Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services
Complete and distribute documentation relating to service operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve team members in evaluations of front of house services and modify procedures accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge